FREQUENTLY ASKED QESTIONS
How do I hire items from Orielle?
First, pick out the items you’d like to have for your event. Then, fill in our inquiry form, which is found under the "contacts" tab. Please be sure to include your venue so that we can give you an accurate quote on delivery.
How far is "too far" for a delivery?
Unless it's impossible, we are happy to organise delivery to almost anywhere. naturally though, the further the delivery is outside the metropolitan area, the greater the delivery fee will be.
I am only interested in a few small things, can I pick them up myself?
At Orielle we have a strict policy of "delivery only". This is quite simply to minimise the likelihood of damage to any of our furniture during transport.
Is it possible to come in and see some of the pieces you offer for hire?
Absolutely. Make an appointment to come to our studio and we can offer styling advice and help you choose the right pieces for your event. We are in North Perth at 362 Fitzgerald Street.
I am looking for something specific and I don’t see it on your site, can you help?
At Orielle, we are constantly updating our stock and our prices, to keep with current trends, and keep our prices competitive. If there is something in particular you are looking fo, but cannot find it on our site, please, just ask. We will be more than happy to help.
What if something is broken or lost?
Sometimes these things happen. We won’t be upset, but you will be expected to cover the expense of the repair or replacement if the item cannot be repaired. If it is a stain or a tear, again, you will be expected to cover the additional cleaning expense, or the cost of the repair.
My event is still some time away. How do I secure my booking?
Once you have selected the furniture and other items you would like for your event, you can secure the booking by making a 30% deposit. All details for payment will be found in the footer of your quotation.
What if I want to make alterations to my booking after I have paid a deposit?
Small alterations are okay, just let us know and we can update your order for you.
When do I have to make the final payment of my order?
The final payment of your order will be due 7 working days prior to your event. We will be in touch with you to finalise numbers, or make any last minute alterations to your order, before we send you a final invoice for payment.